FastTrack helps you discover what's possible, plan for successful rollouts, and onboard new users and capabilities at your own pace.
Learn more about how FastTrack tools, resources, and guidance can help you get the most from your Microsoft Cloud investments.
What happens when I sign in to FastTrack?
When you sign in to FastTrack, you gain access to a set of tools and resources to help you plan for and drive your implementation and adoption projects.
- Create a success plan tailored to your business—including technical implementation and user adoption strategies that cover Office 365, EMS, Azure, and other services
- Redeem special offers that you or your partner might be eligible for
- Share information with your FastTrack engineer. Access adoption guidance and project templates to help you plan your rollout
What is FastTrack?
FastTrack is a collection of resources, tools, and a team of hundreds of engineers around the globe, committed to ensuring successful Office 365, Enterprise Mobility + Security (EMS), and/or Azure experiences for IT professionals and partners. Based on the size of your deployment, our FastTrack engineers work with you remotely, providing personalized assistance to help you prepare your technical environment and ensure that onboarding and migration processes go smoothly. For smaller installations, FastTrack.microsoft.com provides resources and tools to assist with your rollout. For more information about customer qualifications for FastTrack, see the FAQs included with the individual cloud solutions.
How does a FastTrack engagement work?
There are four steps to a typical FastTrack engagement.
- Kick off the onboarding process
A FastTrack Center representative will contact you within 30 days of your eligible purchase of Office 365, EMS, or Azure. Or you can request assistance if you’re ready to get going sooner. Your FastTrack team and your in-house project team will meet to review your onboarding needs.
- Assess your environment
Your FastTrack engineer will work with your project team to assess your IT environment to identify any aspects of your current infrastructure that need to be changed to better ensure a great experience.
- Remediate any issues
You’ll receive a checklist and plan from your FastTrack engineer that you can use to help you remediate any issues that were uncovered during the assessment process.
- Enable core capabilities
Your FastTrack team will help you ensure that your cloud solution is ready to use, licenses are assigned appropriately, and eligible services are migrated.
Is there work to do before the onboarding process begins? Does the FastTrack engineer help with this work?
For those customers engaging with FastTrack Center, your FastTrack engineer will run checks to identify any readiness tasks your infrastructure requires prior to onboarding. You’ll be notified about any tasks that you or your preferred partner must complete before you can begin the onboarding process. These tasks might include providing additional hardware for identity management, upgrading your infrastructure to supported software, or updating the network.
During the pre-onboarding check, it may be determined that you need additional assistance outside of the scope of the FastTrack engagement. If you don’t have a preferred partner to work with, you’ll have the option to be contacted by a qualified partner who can assist you.
Do I need to use FastTrack services within a particular timeframe?
No. You can use FastTrack services at any time, as long as your subscription is active.
How long is the typical onboarding engagement?
The amount of time required depends on you and your partner’s scheduling needs—and your IT environment. However, on average, you can expect onboarding assistance to take approximately four to six weeks. Your FastTrack team will stay engaged with you and your preferred partner until all eligible applications are provisioned and the adoption plan is under way.
What markets and languages is FastTrack available in?
The languages in which FastTrack engineers provide remote assistance are Chinese (simplified), Chinese (traditional), English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Spanish, Thai, and Vietnamese.
FastTrack.microsoft.com is available in Chinese (simplified), Chinese (traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Czech, Greek, Hungarian, Indonesian, Malaysian, and Romanian.